Delighted NPS is Sunsetting in 2026: Why Opin is the Smartest Move for Early-Stage Teams

If you’re a Delighted customer, you’ve probably seen the announcement:
Delighted will officially shut down on June 30, 2026.

Renewals for annual contracts end July 1, 2025, and after that, you’ll only have monthly plans until the platform is retired. There'll be no new features, no roadmap. Just a slow wind-down.

For many teams, especially startups and fast-moving companies, this raises a critical question: What’s next for our customer feedback program?

Why Delighted NPS Shutdown Matters

For years, Delighted has been the go-to NPS tool for teams that value simplicity and speed. But now:

Your feedback data will be deleted if not exported before June 2026
Integrations may stop working as development halts
Support and maintenance will fade
You’re being nudged toward Qualtrics, a powerful but enterprise-priced and complex alternative

The problem?

Qualtrics is not built for startups. It’s expensive, bloated, and requires dedicated resources to manage.

So if you loved Delighted for being lightweight, fast, and easy to use, Qualtrics isn’t a true replacement.

Why Opin is the Best Delighted Alternative

Opin is everything Delighted was loved for, plus more, powered by AI.
We designed Opin for early-stage companies and growing teams that want to stay close to their customers without the overhead of an enterprise solution.

Here’s why Opin is the logical switch for Delighted users:

Lightweight & Startup-Friendly

Opin is built with the same simplicity Delighted pioneered, get surveys live in minutes, not weeks.

AI-First Insights

Instead of exporting CSVs and digging through comments, Opin uses AI to:

Automatically tag and classify responses
Detect sentiment trends over time
Surface key customer pain points instantly
This means you don’t just collect feedback, you understand it, fast.

Affordable Pricing

Qualtrics costs thousands. Opin starts at $49/month. Transparent, no lock-in, no enterprise contracts.

Seamless Migration

We will personally help import your past Delighted responses, recreate surveys and automations, and set up your account so that your historical context and workflows continue to function as intended. You can also book a call with our migration team and we’ll walk (or do) it with you.

Perfect for NPS and Beyond

Delighted was great for NPS. Opin takes it further:

NPS, CSAT surveys
Branded, customizable surveys
Slack integration

How we’ll make your move painless (exact steps we take with you)

Export + intake. You export your Delighted data (we’ll give a checklist).
We import it personally. Our team ingests your responses, maps custom fields, preserves timestamps/comments/tags, and keeps your historical NPS intact.
We rebuild your surveys & automations. Templates, delivery methods, and integrations were recreated so there’s no lapse in feedback collection.
Test & QA. We run test sends, verify integrations, and validate reporting.
Go live & coach. We’ll help you run the first campaign in Opin and show your team the key dashboards and actions.

Most migrations take 1-2 days, depending on complexity, but you remain in control the whole way. If you prefer, we can run the whole migration for you as a done-for-you service.

Real benefits you’ll unlock by switching to Opin

Faster turnaround from feedback → action (AI surfacing root causes)
No enterprise complexity, just the tools your team needs to improve CX
Predictable pricing for early-stage budgets
Human support that actually helps you launch and scale

Instead of being forced into an enterprise tool that doesn’t fit, take control and move to a platform designed for teams like yours.

Don’t just replace Delighted. Upgrade your CX with Opin.

Final Thoughts

Delighted’s sunsetting is the end of an era. But it’s also a chance to reimagine your customer feedback program with AI-powered insights that go beyond what Delighted ever offered.

Opin helps you:

Stay agile
Keep costs low
Unlock deeper insights instantly