7 Days Until Delighted Shuts Down. Here Is What to Do This Week.
If you are still on Delighted, you have one week.
On June 30, the platform goes dark. Your dashboard stops loading. Your embedded surveys stop firing. Your historical responses, if you have not exported them, are gone.
This is not a drill. Qualtrics announced the sunset months ago. The countdown is real, and it is now measured in days.
If you have been waiting for the right moment to deal with this, the right moment was three weeks ago. The second-best moment is right now.
Here is what to do this week.
Monday: Export everything
Before you pick a new tool, before you build anything, get your data out.
Delighted will let you export survey responses, contact lists, and survey configurations from your account settings. Do it today. Not later this week. Today.
What you need to pull:
Survey responses with timestamps, scores, comments, and respondent metadata. Your contact lists, segmented the way you have them in Delighted. Your survey configurations, embed codes, and any custom branding. Your historical NPS trend so you do not lose two years of benchmarking in a single weekend.
Save it all in two places. One local, one cloud. CSV is fine. JSON is better if you can get it.
If you skip this step and the platform goes dark before you remember, that data is not coming back.
Tuesday: Pick a replacement
You do not have time for a procurement cycle. You do not have time to demo six tools. You need to make one decision and move.
Here is the short version of what to look for when you have 7 days, not 7 weeks:
The same survey types you ran in Delighted. NPS at minimum. CSAT and CES if you used them. A tool that does only NPS is a downgrade.
Setup measured in minutes, not weeks. If onboarding requires a kickoff call with a customer success manager, you do not have time for that this week.
A price that does not require a budget meeting. Anything that starts with "let's discuss your needs" is the wrong tool for this week.
Native distribution channels for how you actually send surveys. Email, in-product, web link, Zendesk, however you were doing it in Delighted.
A migration path. Not just "you can sign up." Someone who will actually help you move your data and rebuild your surveys before Monday.
Wednesday: Notify your team
Whoever touches the Delighted data, tell them today.
Your CS team using NPS scores in QBRs. Your support team watching CSAT after tickets close. Your product team pulling PMF data. Your marketing team referencing customer quotes in case studies.
All of them are going to wake up on July 1 and find their workflows broken if you do not tell them now.
Send one Slack message. List what is changing, when the new tool goes live, and where the historical data will live. Two paragraphs. Done.
Thursday: Set up the new tool
Recreate your surveys in the new platform.
Not all of them. The ones that matter. Your post-purchase NPS. Your ticket-close CSAT. Your in-product PMF survey. Whatever was actually running and producing data in Delighted.
For each one, replicate the question, the trigger, the audience, the cadence. Do not try to redesign. Do not take this as an opportunity to "rethink your feedback strategy." That is a project for July. This week is about not losing continuity.
If your new tool has a Web SDK or a Zendesk integration, set those up now. They are the channels that matter most and the easiest to forget under deadline pressure.
Friday: Test, then schedule the cutover
Run a test survey end to end. Send it to yourself. Send it to one teammate. Make sure the response lands in the dashboard, the trigger fires correctly, and the export path works.
Then schedule the cutover for Monday morning, June 29.
That gives you one buffer day before Delighted dies. If something breaks on Monday, you have Tuesday to fix it. If you wait until June 30, you have nothing.
What you are going to be tempted to do, and should not
You are going to be tempted to do nothing this week and "deal with it" in July. Do not. The data goes away.
You are going to be tempted to demo five tools and pick "the best one." You do not have time. Pick one that meets the bar above and move.
You are going to be tempted to redesign your whole feedback program. Do that in August. This week is about continuity, not improvement.
The mindset that gets you through this week
Good enough this week. Optimized later.
The goal is not to land on the perfect feedback platform. The goal is to be running on something that works by Monday morning, with your historical data preserved and your team unblocked. You can refine, switch, or upgrade later. You cannot recover lost data later.
A working setup on a $49 tool this week beats a perfect setup on a $400 tool that takes six weeks to procure.
If you want help -
We built Elvan for exactly this moment. NPS, CSAT, CES, eNPS, PMF, all the survey types Delighted ran. Native Zendesk integration. Web SDK that fires on any event you define. Setup in under 20 minutes.
Free to start. Pro at $49 a month if you need more than 100 responses. AI summaries in plain English so you are not staring at a CSV trying to figure out what your detractors actually said.
If you want personal help migrating before Monday, Ravi will walk you through it. Free migration. Three months of Pro free. Under an hour from start to first response landing in the new dashboard.
elvan.ai/delighted-alternative
Seven days. That is the window. Start with Monday's export.
Neil Roy
Content Strategist
Neil is a content strategist specializing in CSAT and NPS surveys, creating educational content that helps businesses understand and improve customer satisfaction. With 10+ years of experience, Neil writes insightful articles and develops content strategies that translate complex survey concepts into accessible, actionable guidance for organizations looking to enhance their customer relationships and business outcomes.